Retail Multiverse

Everything is Retail

Stay ahead of the changing world with the Retail Multiverse system. Shop everything, everywhere as mobile connectivity unites the digital and physical worlds. Join the revolution of seamless purchasing as discovery and purchase opportunities merge for consumers.

DRIVERS

MOBILE PURCHASING

More and more digital behavior is moving to the mobile platform, including commerce, opening up more opportunities to buy things in new ways.

NEW CONSUMER EXPECTATIONS AND HABITS

Consumers have come to expect not only instant gratification but hyper-convenience and a seamless experience across channels and platforms.


What It Means

EMBRACE THE POST-CHANNEL WORLD

Every opportunity to interact with customers is an opportunity for transaction. Everything from remote control to touch screens to social media sites will help push purchasing opportunities to the surface as consumers go about their lives.

MAKE SHOPPING SIMPLER, EASIER, INSTANT

Consumers are also coming to expect increasingly instant gratification and have less and less patience for multiple steps.

LEVERAGE NEW PAYMENT CONCEPTS AND TECHNOLOGIES

New digital payment systems will help ensure a seamless consumer journey that can be completed almost unthinkingly.


What’s Next

SHOPTAINMENT

Internet-enabled televisions, Internet-first networks like Netflix and Amazon, and the migration of both commerce and content to mobile platforms will help drive a merger of shopping and entertainment.

THE INTERNET OF SHOPPABLE THINGS

When objects gain connectivity and get “smart,” they can communicate information on how to buy the item, anticipate related needs or automatically reorder stocks.